Terms of Service 

Arrival Time

In order to have the best experience, we invite clients to arrive 10 minutes early for bookings to ensure there is plenty of time to check in, use the bathroom, fill out any necessary forms and choose from the vast range of colours available. As a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured. Treatments begun late will be shortened in consideration of the next client. Please note that if choices or decisions are not made on time, an extra £20 will be added per hour as a service charge. At Crystal Crescent we like to ensure that we do not run overtime as this can effect the next client we have booked on our schedule for that day. Please ensure you have made your choices for nails/brows/ hair etc before the appointment.

Cancellation Policy

At Crystal Crescent we have a strict 24 hour cancellation policy in order to accommodate the high demand of appointments. This policy applies across the board whether booked in person, on the phone, via email or online through our website or app. We are happy to cancel or reschedule appointments, providing we have at least 24 hours notice. For the avoidance of doubt failure to notify the salon within 24 hours will result in the loss of the appointment and 100% cancellation fee or loss of a bundle item. No refunds will be given to cancelled or rescheduled bookings. Clients arriving more than ten minutes late for their appointments will risk loosing their appointment and being charged in full. Please note in the event of a late arrival, we may not be able to carry out the complete treatment, you will however be charged for the full value of the treatment that was made at time of booking.

Treatment Packages / Subscriptions

All treatments purchased as a bundle must be paid for in full at the time of purchase. Treatment bundles are non-refundable and non-transferable between accounts. All treatment bundles must be redeemed within 12 (or 1month if this is a subscription) months of the date of purchase; any treatments left untaken after 12(or 1month if this is a subscription) months will be forfeited.
Treatment bundles that have expired will not be extended.

Lost Property

We ask clients to look after their property while at Crystal Crescent as we are unable to take responsibility of items left unattended.

Nail Aftercare Service

In the event you chip your nails within three days after lacquering (four days for gel polish), please report this with a photo to crystal_crescent@hotmail.com and we will offer you a free touch-up on the effected nails within seven days. Outside this period there will be a small fee, please refer to price list.

Group Bookings

Groups of 3 or more will require a 50% deposit. An invoice will be sent for the booking and once the deposit is settled the booking will be made. We will require 48 hours in order to change or cancel the booking and deposits are calculated according to each treatment.

Privacy

Rest assured that your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We do not share any of your personal information with any third party organisations and we abide by the principles of UK data protection legislation.

Refunds

All purchases are final and we are unable to exchange or refund.

Promotions

Various promotional offers are run throughout the year, date and time restrictions may apply. Offers may not be used in conjunction with each other.
Crystal Crescent reserves the right to cancel any promotions running at any given time.

The Right to Refuse Treatments

Please note we reserve the right to refuse treatments; disrespect and rudeness towards our staff will not be tolerated.

Crystal Crescent reserve the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be given for this.